User ICT Support

The Library's Internal Helpdesk function is to assist library staff with ICT related issues:

  • Technical support for network connectivety in the library;

  • Technical assistance in venues, setting up equipment;

  • Diagnosing and troubleshooting software applications and hardware issues;

  • Technical support for web based applications such as Alma, Primo, OJS, DSpace, Website CMS.


The Campus Helpdesk, known as Information and Communication Services (ICS), caters for the campus wide user ICT support such as:

  • Network related issues (Access, WiFi);

  • Gmail set up and support;

  • Office365 support;

  • Software Licenses (Institutional);

  • Changing or resetting your network password.